What is the returns policy?
We offer a 100% No Quibble Returns Policy on any Un-Built / Untreated Garden Buildings and Un-Opened Products subject to T&C’s below.
Garden Buildings Returns Policy
You may return any UNOPENED / UN-BUILT / UN-TREATED delivered products you have purchased within 14 working days of delivery. You must notify us in writing via email or post within 14 working days of delivery.
If you are returning any UNOPENED / UN-BUILT / UN-TREATED product(s) for any reason, you must:
1. cover the costs of returning the products to us or our suppliers;
2. and an admin charge at the rate of 2.8% of the total value of the order.
On request, we will collect the products from you, but the cost of this will be charged to you (typically this is £35 for England & Wales and £55 for Scotland and Northern Ireland) and this will deduct this from the refund in addition to the admin charge of 2.8% of the original order.
If you are arranging your own courier to return goods - please call us to confirm the return address and an authorisation / reference code.
If a product arrives in a damaged condition, you must make a note on the carrier's delivery consignment note, where possible, and inform us within 14 working days of the delivery. You may be required to supply photos of the damage.
Under distance selling regulations you have the right and the opportunity to inspect the goods prior to the build. This means you can un-pack or un-strap them and inspect the goods etc. For boxed products you can remove the product from the original packaging and inspect the goods. All boxed products must be returned as new in the original packaging. We strongly advise that you inspect the goods prior to the build to make sure you are 100% happy with the goods. If you have any damaged parts please call us - so we can send replacement parts out asap to you.
Once you have started the build - it will be deemed that you were happy with the goods and we will not accept any returns.
We will not accept returns if the products have been built, altered by applying chemicals or paints to the surfaces or by altering or customising the product in any way that could be deemed as you using or treating the products as your own.
While in your possession, you must keep any products you intend to return to us in good condition. Products must be returned in the same condition as they were delivered. If products were delivered flat packed, they must be returned in the same way. Every effort must be taken to ensure that the return product (s) are packed well to avoid damage or loss of parts in transit.
Products returned which cannot be re-sold as new due to damage or wear and tear may be subject to a reduction in the refund given.
It is your responsibility to check that all the parts are present and correct, so that in the unlikely event that parts may be missing, incorrect, or damaged, you can ensure we have reasonable time to supply replacements. We aim to typically replace parts within seven days assuming replacement parts are in stock, however if we have to manufacture parts this time frame may be longer.
Should you use a third party to carry out the installation please ensure that you give them sufficient time to familiarise themselves with the material and instructions supplied, that all the parts are present and that you have actually received the goods before committing to an installation date.
You may cancel your order at any time prior to dispatch. All cancelled orders will be refunded less an admin charge at a rate of 2.8% of the total value of the order.
Products that have been dispatched we are unable to cancel and will be subject to the returns policy stated above.